September 8, 2010 by buzfairy
Today, one of my training buddies and close friend called me pissed out of her head about her class at Flex Fitness ladies.
That’s my gym, I’ve been with them ever since they opened ages ago. They were excellent, with their cute little building, excellent classes, professional trainers, and top-of-the-state equipment.
Then Flex went and did this dumb thing, where they expanded by building a new extention. And what an extension, a 4 floor new addittion. With an a lap pool, a huge cardio room, 2 squash courts, a full spa floor, numerous training rooms, and a huge variety of new classes.
But with this expansion, their services started going down the drain. I try to be positive, but it’s difficult. The classes are very crowded, towels are rare and scarce to get, parking is a nightmare even with the stupid valet, the friendly reception staff are gone, bad customer service replaced them, complaints are many and repeatitive.
Problem is, for me and my friend, is that Flex is the closest good gym we’ve got. We both live on 2nd and 3rd ring roads; so the Sea Club with its far location, the Corniche in traffic jammed Salmiya, and the equally jammed Champions are out of the question for us.
But what happened to my friend today is really over the top. She loves Flex’s Body Sculpting class, she never misses one. However, she had to do the class today with busted A\C and with a pregnant trainer. Isn’t that a bit too much? I know we’re loyal, I know location-wise Flex is the best for us. But we have to draw the line somewhere. I think today is it.
Couldn’t they fix the A\C, have maintenance come at once? Couldn’t they have shifted the class to another excercise room? Couldn’t they get a non-pregnant trainer? I don’t really think Human right groups would like to know that a pregs trainer is instructing a high and physically challenging class.
Flex, get your act together. You were on top. Get back there again. Start listening to your customers. We’ve been with you for the great part of a full decade, shouldn’t you listen to us when we talk? Do you really want to open our eyes to the many other great gyms out there?
Tara we know about Pilates, we know about Le Femme, we know about the Palms and Sea Club. Don’t let us go and check them out, get our nostalgic Flex golden days out of our heads, and get convinced that there are other places in Kuwait that do offer better and superior gym experience.
Get your act together and stop treating customers like sheep. They deserve respect.
