Update on my DHL Problem


Update: I solved my problem with DHL.

This is an update on my previous post. I just found out that the blog, Cute Nemo, had ordered a Macbook pro last year, also shipped through DHL. Her custom charges were the exact same amount as mine, even though her order is much bugger, heavier, and a lot more expensive.

  • Her custom charges were KD 27.5, while mine were KD24.5.
  • Her order was a Macbook worth $1,730, while my order was just $121.
  • Her package weighed 13.7 pounds, while mine was just 3.5.
  • Customs valued her package at KD600, while valuing mine at only KD54
How can me and her get charged the same amount, with all these differences in our orders?
DHL: Maybe now you can understand why I’m angry. Why I feel that the charges were unjust.

10 Responses to Update on my DHL Problem

  1. Pingback: I’m Extremely Unhappy with DHL « The Buz Fairy

  2. in-love-with-laguna says:

    الدي اج ل اخواره !!!
    ابونا تهاوش وياهم مره علئ دكيومنت اوراق و بعدها ما قام يتعامل وياهم

    جان قلتي لهم شلون تساووني مع واحد اغراضه علئ ٦٠٠ و انا ٥٤ ؟ اهم جم ياخذون نسبه من السعر الاجمالي لقيمة البضاعة؟ للجمارك اعتقد ٥٪ خل. يحسبونها و يطلع الرقم الصحيح

    • buzfairy says:

      Oh, I told them, w 7amellooni elgala6… They explained enah this was eljamarek not them.

      Gelt.luhum 3an ra3iyat el laptop, w enah jamarikha is exactly like mine… Makan 3endah rad.

      Btw, tara eljamarek emchargeeni 5%, 2r kd w 750 fils bs 🙂
      Sent from my BlackBerry® smartphone from Zain Kuwait

    • buzfairy says:

      Btw, since I called them, all I wanted was to talk to the complaints manager or supervisor. However, the only one I spoke to is a DHL operator.

      This isn’t the beginning of good (not great) customer service.

      You tell me, u think the charge was reasonable? Am I exaggerating in not accepting it?

      Btw, I’m paying the charge. But I still expect DHL to reimburse me + next custom charge is one them.

      I don’t know about ppl, but my time is more valuable than to waste it on irritating mistakes like these.
      Sent from my BlackBerry® smartphone from Zain Kuwait

  3. Nivine says:

    habibti its the General Administration of Customs who need to revise policy, u need not b upset with DHL :((((( yibi6 el chabd thoooo

    • buzfairy says:

      I think I have to disagree with you. I’ve been to customs before, they are super co-operative. If they had assumed incorrectly that an item is what it isn’t, and u correct them; then they accordingly withdraw their opinion.

      Has anyone from DHL asked them a simple? Showed them my itemized invoice?
      Sent from my BlackBerry® smartphone from Zain Kuwait

  4. Pingback: These Were the Things Customs Overcharged Me With « The Buz Fairy

  5. in_love_with_laguna says:

    أقـول فيـري تنفعيـن تصيرين محاميـه لوووول
    ماشاْ الله عليج حاطة الأوراق و مقارنتهم
    دقيقة و مرتبـه

    عموما لا تضايقين نفسج و لا تحترين عليج بالعافيه الأغراض

    أنـا كنت طالبـة أغراض من نوردستروم و ياتني الشحنة منفصله يعني الجوتي بروح و إكسسوارات بروح لأنهم ما ايبونها من نفس المخزن أو الموقع تخيلي كنت شاريه دلاقات بيبي يابوهم بروحهم طلع شحنهم و جمركهم أغلى من قيمتهم نفس قصتج

  6. Pingback: I Need Help with Aramex Shipping ممكن مساعدة مع أرامكس « The Buz Fairy

  7. Pingback: I Solved My Problem With DHL حليت مشكلتي مع دي اتش ال « The Buz Fairy

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