June 19, 2011 4 Comments
Everyone around me knows how loyal of a client I am to Zain, for almost 20 years now; but that has never stopped me from criticizing them. Zain, being the 1st ever mobile operator in Kuwait had a million advantages over its competitors, and was able to rule the market in terms of # of clients, geographical reach, coverage… etc.
All of this said, it shouldn’t deter the other Telecom companies from trying to provide better services in Kuwait. For example, I’ve always had problems with VIVA’s coverage in a lot of areas; like chale, wafra, and the airport. No matter how great VIVA is in offers, customer service, and honesty; if their network doesn’t work, not a lot of people are going to stick with them.
That’s why this new tweet by VIVA’s CEO is making me super optimistic. According to Mr. Salman Al-Badran, VIVA’s coverage issues will all be solved before the end of the month. That is like music to my ears.
I know I am from that kind of people who look at change with suspicious eyes, which is the main reason why I’m stuck with super expensive & poor customer service Zain for almost 2 decades. But still, I would love to have a VIVA phone that works anywhere I am in inside of Kuwait; be it chale, Garrouh, Wafra, or anywhere else.
Excellent news VIVA. I’m looking forward to your complete coverage, may you have great luck in this endeavor.